FAQ

We are always accepting clothing/decor drop offs. We sometimes have restrictions to limit the volume based on stocked inventory and to be fair to all consignors. Follow our social media as we may post ( no drops offs) during high peaks. No appointment needed, however we always appreciate a call ahead to ensure we can accept at the time of your expected drop off and to allow our staff to be prepared for your arrival.

We normally do not require an appointment for regular clothing drop offs, however please be prepared to wait while we sort your items or have a full shop of customers. A phone call ahead is always appreciated for us to be prepared for arrivals, this is not mandatory but helpful for us!

Determining what qualifies as vintage can vary based on decor or fashion. "Trendy" is the operative term. Items that are outdated and not in line with current trends tend to have low demand. If uncertain, feel free to reach out to us for clarification or check our "Store Policies" page and find the section that states what we do not select.

We do not accept small appliances such as alarm clocks, radios, CD players, collectible crystal glassware, prom dresses / wedding dresses, scrap materials, sewing machines, photo frames, mattresses, headboards, children's toys and clothing, teddy bears, dolls, child collectibles, or elastic band slacks. If unsure, please contact us in advance before bringing your items in for clarification.

It is the consignors responsibility to inquire about their account balance by contacting us by phone, email, or through Facebook or Instagram. For a prompt response, we recommend calling us directly. We do not have online account balance checking and we will not call you to let you know your balance as we have hundreds of consignors. Thank you.

We do not carry children's clothes and will not accept children's clothing in a drop off.

You have the option to apply your balance as in-store credit for purchases at IWTB (please note if you have an account set up in Lucknow & Wingham - the accounts are completely separate). OR You can opt for a cash payout when you visit the store. If your balance surpasses $100.00 plus, we require advance notice before processing a payout. Please refer to our store policies on our website for further information if needed. Our shop operates solely on supported cash flow and pay outs could be restricted based on certain circumstances.

When you arrive at the store to do a drop off - we will give you the option to sort through your items during our initial sort and give you back to you what we may not select should we find overlooked (staines, pulls, rips/tears, odour, missing buttons, broken zippers, non seasonal, over stocked similar items, non trending styles). You may browse the store and wait as we sort or you can come back to the store and pick up the items we have chosen not to select. Please let us know this in advance. Items not selected are donated to our long term partner The Canadian Diabetes. These donations with your support help IWTB give back to our local communities including service clubs, recreational activities for youth, non-profit community causes, and support local families who may be in need.

You are more than welcome to remove any of your unsold available items during the 90 day/end of season period. It is the consignors responsibility to locate those items. ALL ITEMS are subject to removal, sales, discounts, or donation. WE DO NOT guarantee RETURNS unless we feel an item can be valued at a minimum $50.00 value or more and special arrangements made upon drop off. We encourage you to read and understand our policies when signing our store agreements to avoid confusion.

Accounts inactive for 2 years from the drop-off, payout, or in-store credit date are automatically removed from our system. Inactive 1 year accounts are subject to fee deductions. Any remaining balances are forfeited to IWTB. Consignors are responsible for account maintenance.

We accept drop offs during our business hours. Tuesday - Thursday 10 am - 5 pm Friday 10 am - 4 pm Saturday 10 am - 3 pm Saturdays tend to be a busy day with visitors, so please be prepared to wait as our shoppers could be buying your items!